Shipping Policy

Order Cut-Off & Processing

  • Order cut-off time: 16:00 GMT

  • Processing time: 1–3 business days (Monday–Friday)

  • Orders are processed: Monday – Friday

Shipping & Fulfilment

  • Orders are managed by: Imexva B.V, based in Bakel, Netherlands

  • All orders are dispatched from: our partner fulfilment centre in Ningbo, Zhejiang, China

Delivery Times

  • Tracked delivery to the UK: typically 6–12 business days from dispatch

  • Notes about delivery delays: Delays may occur due to weather conditions, customs clearance, or peak periods

  • Tracking information: Provided once your order ships

Shipping Costs

  • Delivery is free of charge throughout the United Kingdom. Enjoy a hassle-free shopping experience with no hidden costs.

Taxes & Duties

  • All prices include UK VAT where applicable.

  • We ship Delivered Duty Paid (DDP) to the UK — this means there are no additional import fees or taxes upon delivery.

Order Cancellations

  • Can customers cancel orders: Yes, before processing or dispatch

  • Email for cancellation: info@morgan-mode.com

Defective or Damaged Items

  • Time window to report damaged/incorrect items: Within 24 hours of receipt

  • Required customer information: Order number, brief description of the issue, and photos of the item

  • Resolution: Issues are resolved promptly, with replacement or refund as needed

Failed Delivery or Address Issues

  • Handling of returned parcels: Refund minus outbound shipping and any return-to-sender fees charged by the carrier

  • Reshipping availability: Yes, at cost

Company Information

  • Website name: Morgan Mode

  • Company name: Imexva B.V.

  • Address: Nuijeneind 22a, 5761 RG Bakel, Netherlands

  • Email: info@morgan-mode.com

  • Phone number: +31 6 14 98 34 04

  • KVK (NL Chamber of Commerce): 86411004

  • VAT: NL863957663B01

  • Customer service hours: Monday to Friday, 9:00 a.m. to 21:00 p.m.

  • Average response time: Customer service will respond within 24 hours on business days